168. Over-Servicing Customers: How Good Intentions Quietly Wreck Profits

Imagine a business, let’s call it BrightSpark Solutions Ltd, a perfectly respectable SME turning over a healthy few million pounds, staffed by well-meaning professionals who pride themselves on being ‘client-focused’. Driven by the pursuit of excellence and a steadfast work ethic, the BrightSpark team have developed a habit of answering emails at 10pm, reworking deliverables […]

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162. A Deep Dive into Buying a Business

Introduction Buying a business can be a strategic move to complement and accelerate growth of an existing business you own, a way to diversify your portfolio, or simply to fulfil a lifelong dream of entrepreneurship. However, it is a complex process that requires careful planning and execution. This article will delve into the key steps […]

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157. CFO – Full time or Fractional

It is all too easy to make assumptions, isn’t it? And, as I found out to my cost, doing this can come back to bite you. More specifically, when asked what Tectona does, my answer is usually something along the lines of: “Tectona provide part time finance directors/CFOs to owner managed businesses who don’t need, […]

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154. Failing to plan, or planning to fail in FX?

Plan for the worst? There’s no shortage of advice or opinion on currency markets but, the truth is, most of it is unhelpful, unactionable, and usually wrong. Financial executives needn’t be plugged into second-by-second exchange rate movements, rather they should be on top of their company’s ongoing level of risk. Businesses that don’t have a […]

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152. The 5 Gotchas of Discounting

Discounts can be a powerful tool for businesses, but there are also some perils for the unwary. Here are 5 of them: Discounting … Can erode brand value: If you offer discounts too often, customers may start to see your brand as being less valuable. This can make it more difficult to charge full price […]

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148. Your CFO – are they good enough for you to call them the “Chief Fixing Officer”?

The Chief Financial Officer (CFO) is often seen by the uninitiated as the company’s number-cruncher. True, they are responsible for overseeing the company’s finances, including accounting, budgeting, forecasting, and reporting. However, the CFO is much more than just a numbers person. They are also a strategic thinker, a problem-solver, and a leader and a general […]

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